Shipping policy
Standard Shipping
Shipping costs by zone:
| Zone | Shipping Cost | Free Shipping From |
|---|---|---|
| Germany | €2.99 | €100 |
| Zone 1 – EU | €2.99 | €100 |
| Zone 1 – Non-EU | €4.99 | €100 |
| Zone 2 | €3.99 | €100 |
| Zone 3 | €4.99 | €100 |
| Zone 4 | €5.99 | €100 |
| Zone 5 | €9.99 | €150 |
| Zone 6 | €11.99 | €150 |
Which countries belong to which zone:
Germany — Germany
Zone 1 – EU — Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
Zone 1 – Non-EU — United Kingdom, Switzerland, Liechtenstein
Zone 2 — Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
Zone 3 — Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
Zone 4 — Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Tunisia, Turkey
Zone 5 — USA, Canada, Japan, China, India, South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Saudi Arabia, UAE, Pakistan, Bangladesh, Nepal, Sri Lanka, Kazakhstan, Mongolia, Myanmar, Cambodia, Laos, Brunei, Bhutan, Maldives, Mexico, Kuwait, Qatar, Oman, Bahrain, Iraq, Yemen, Jordan, Armenia, Azerbaijan, Afghanistan, Turkmenistan, Uzbekistan, Tajikistan, Kyrgyzstan, Taiwan, Papua New Guinea
Zone 6 — Australia, New Zealand & Rest of World
Delivery Times
Estimated delivery windows by zone:
| Zone | Estimated Delivery |
|---|---|
| Germany | 2–5 business days |
| Zone 1 – EU | 3–7 business days |
| Zone 1 – Non-EU | 5–10 business days |
| Zone 2 | 4–8 business days |
| Zone 3 | 5–10 business days |
| Zone 4 | 7–14 business days |
| Zone 5 | 7–14 business days |
| Zone 6 | 10–20 business days |
Please note: These are estimated delivery ranges, not guaranteed timeframes. Actual delivery times may vary depending on customs processing, local couriers, holidays, or remote destinations.
Order Processing
- Orders are processed within 1–2 business days
- Once your order ships, you will receive a confirmation email with tracking information
Shipping Method
All orders are shipped directly from Germany via DHL.
Duties & Customs
For international shipments, local customs authorities may apply import taxes, customs duties, and handling or clearance fees.
Please note:
- These fees are not included in product or shipping prices
- They are the responsibility of the recipient
- Charges vary depending on destination country and order value
If customs requires payment before delivery, please follow their instructions. If a package is returned due to refusal to pay customs fees, shipping costs are non-refundable.
We recommend checking with your local customs office before placing an order.